Shopping – General Questions
Do you sell parts directly through your website?
At this time, all of our parts are sold through our eBay store. If there is an item listed in our eBay store that you would prefer to purchase directly through us without having to go through eBay, please contact us. If you have a PayPal account, we can likely complete the transaction without going through eBay.
Do you offer sales or discounts on your items?
Absolutely! We offer weekly sales on various items and we also offer occasional storewide sales. Check our website frequently to be the first to know about our sales. In addition, some items have been placed in our “Store Clearance” section of our eBay store.
Shopping – Parts Search
I can’t find the part that I’m looking for
Contact us if you are having trouble finding a specific part. In many cases, we have the part, but just haven’t yet listed it on our eBay store yet. We have over 100,000 parts, so most of our inventory still needs to be listed on the store.
What kind of parts do you sell?
We sell original parts for 1964 1/2-1978 Mustang’s. We also sell parts for 1967-1978 Cougar, 1964-1978 Falcon, Fairlane, Comet, and more.
Do you sell reproduction parts?
No, we only sell original parts. This is why we are “all original…all of the time”!
Do you sell Mustangs?
Yes, we do sell project Mustangs and restored Mustangs. Contact us for details.
Shopping – Local Purchases
Where are you located?
We are located in Renton, Washington (near Seattle, Washington).
Can I visit you to purchase parts?
Yes. Please contact us for an appointment to ensure that we will be available to personally assist you.
I have some extra Mustang parts. Do you offer trades?
For our local customers, we offer the option of trading. If you have extra Mustang parts that you don’t need, we will trade you for what you do need. Contact us for further information. This is a great way to get what you need without spending any money!
Do you purchase Mustang parts?
If you have extra Mustang parts that you don’t need, let us know. If you have what we need, we will buy your parts from you. We are always interested in purchasing parts and collections of parts. Contact us for more information.
Do you sell parts al local swap meets?
Yes, we participate in the Portland, Oregon Automotive Swap Meet held at the Portland Expo Center each year in April. If you have been looking for a specific part and plan on going to the swap meet, we can bring the part with us. Contact us prior to April 1st and we will have it at our vendor booth for you to come and pick up.
What payment methods do you accept?
We accept PayPal payments. PayPal allows you to pay with Visa, MasterCard, American Express and Discover cards. You can also send e-checks using PayPal.
Do you accept Personal Checks?
No, we do not accept personal checks.
Do you accept Money Orders?
In 2008, eBay disallowed the use of Money Orders for items purchased through eBay. However, in certain circumstances, we are able to accept Money Orders. Please contact us if you would like to pay for your purchase using a Money Order.
Does eBay offer gift cards and gift certificates?
Yes! Ebay offers gift cards, as well as gift certificates. These are a great solution for the hard to buy for person on your gift list. Gift cards and gift certificates can be redeemed for any eBay merchandise, including the items that FastbackStack, LLC carries. You can find eBay gift cards at kiosks located within many local stores, or you can purchase gift cards from the eBay website.
You can even customize your gift card with a picture of the recipient’s Mustang! Cool!
When is payment expected?
Payment is expected no later than 7 days after the close of the sale.
Do you charge sales tax?
Shipping – General Questions
How much extra do you charge for shipping and handling fees?
We only charge actual shipping costs. We do not add any extra shipping and handling charges. You receive honest shipping prices and you pay what we pay for shipping. Shipping prices are printed on the shipping labels so that you can verify the shipping cost.
What if the actual shipping price comes to less than I have paid?
During the packaging process, the weight of the package may vary from the estimated weight noted in the listing. If the total amount of the actual shipping cost is less than what you paid for shipping, we will refund the amount that you have overpaid for shipping.
What if the actual shipping price comes to more than I have paid?
If you have already received an invoice and paid for your item, you will not owe any further shipping charges. If shipping charges come to more than what you have paid, we will pay the difference.
Why don’t you charge shipping & handling fees?
We receive free shipping materials from local suppliers. These shipping materials (bubble wrap, foam peanuts, air packs, etc.) are in like-new condition. Since we do not pay anything for them, we believe in passing the savings on to you. Besides, recycling shipping materials is good for the environment!
How fast can I expect to receive my item?
We ship within 24 hours of receipt of cleared payment (excluding Saturdays, Sundays and holidays). Shipments are processed on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. Please keep in mind that the delivery time depends on the shipping carrier and the shipping method.
Do you inform me of the shipping tracking number?
Yes, all packages have a shipping tracking or delivery confirmation number. This information is emailed to you when the shipping label has been created.
What shipping carriers do you use?
Throughout the United States, we primarily use United States Postal Service (USPS). We use United Parcel Service (UPS) for substantially larger items. International packages are sent using United States Postal Service (USPS) Priority Mail International.
Generally, our listings offer a couple of shipping methods: expedited and regular services (Priority mail and parcel post, for example). If you would like another method that you don’t see in the listing, please contact us.
Do you combine shipping?
We will combine shipping whenever possible to save you money. Often times, the discount we give for combined shipping is substantially higher than the discount automatically generated by eBay or PayPal. Therefore, please wait to receive an updated invoice from us before making payment. If you would like to combine shipping with auction items that are ending on different days and times, just let us know and we will hold your item to allow for you to combine shipping with your multiple purchases.
Shipping – International Shipping
Do you ship internationally?
We offer worldwide, international shipping on select items. Please check the individual listing for international shipping. Some items are only shipped to United States locations due to the weight and size of the package. If you would like us to verify if the part can be sent to your location, please contact us
What method do you use to ship international packages?
International packages are sent using United States Postal Service (USPS), Priority Mail International.
Do you charge shipping and handling fees for international packages?
We only charge the actual shipping costs for international packages. There are not any shipping & handling fees added onto the actual shipping costs.
Who pays the duties and taxes on an international package?
Import duties, taxes and charges (typically collected upon delivery or pickup) are the buyer’s responsibility and are not included in the item price or shipping charges. Please check with your country’s customs office prior to bidding/buying to determine what these additional costs will be.